Terms & Conditions

These Terms & Conditions govern the use of the PawNest website and the purchase of products offered through our online store. By accessing our site or placing an order, you agree to comply with the following terms. Please read them carefully before using our services.

1. General Information
PawNest provides an online marketplace where customers can purchase dog-related products. These Terms apply to all visitors and customers of the site. We may update these Terms at any time, and the latest version will always be available on this page.

2. Eligibility
You must be at least 18 years old to place an order on our website. By purchasing from PawNest, you confirm that the information you provide is accurate and complete.

3. Products and Availability
We make every effort to display product information accurately. However, colors, sizes, and specifications may vary slightly. All products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time.

4. Pricing and Payment
All prices are listed in local currency and include applicable taxes unless stated otherwise.
We accept the following payment methods:

• Credit and debit cards via Stripe
• PayPal

By submitting your payment, you authorize us to charge the applicable amount for your order.

5. Order Process
To place an order, add products to your cart and proceed to checkout. You will receive an order confirmation email once the purchase is completed. We reserve the right to cancel or refuse any order if fraudulent or suspicious activity is detected.

6. Shipping and Delivery
Delivery times are estimates and may vary based on your location. Shipping costs are displayed at checkout.
Orders over $49 qualify for free shipping.
We are not responsible for delays caused by carriers, weather conditions, or unforeseen circumstances.

7. Returns and Refunds
You may return unopened and unused products within 30 days of delivery. Certain items such as opened food bags or grooming products are not eligible for return due to health and safety regulations.
Refunds are processed once the returned items are inspected and approved.

To initiate a return, contact our support team at support@pawnest.com.

8. User Accounts
Users may create accounts to track orders and manage personal information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

9. Intellectual Property
All content on PawNest, including logos, images, text, graphics, and design elements, is the property of PawNest or its licensors. Unauthorized use or reproduction is prohibited.

10. Website Use
You agree not to misuse the website by:

• Engaging in fraudulent or unlawful activity
• Attempting to interfere with the site’s functionality
• Uploading malicious software or harmful code
• Violating any applicable laws

We may restrict access or terminate accounts that violate these Terms.

11. Limitation of Liability
PawNest is not responsible for indirect, incidental, or consequential damages arising from the use of our site or products. Our liability is limited to the amount paid for the purchased product.

12. Force Majeure
We are not liable for delays or failure to perform obligations due to events beyond our control, including natural disasters, strikes, or technical failures.

13. Governing Law
These Terms & Conditions are governed by the laws applicable in our business jurisdiction. Any disputes shall be resolved through the appropriate legal channels.

14. Contact Information
For questions regarding these Terms & Conditions, contact us at:
support@pawnest.com