Privacy Policy

This Privacy Policy explains how PawNest collects, uses, stores, and protects your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. By using our website, you agree to the practices described below.

1. Data Controller
PawNest is the data controller responsible for processing your personal information. For any privacy-related inquiries, you may contact us at support@pawnest.com.

2. Personal Data We Collect
We collect the following categories of personal data:

• Identification data: name, email address, phone number
• Order information: shipping address, billing address
• Account information: login credentials, order history, wishlist
• Payment information: processed securely by third-party providers (Stripe, PayPal)
• Technical data: IP address, browser type, device information, usage data
• Cookies and tracking technologies: preferences, analytics, marketing behavior

3. How We Use Your Information
Your personal data is processed for the following purposes:

• To process and deliver your orders
• To manage your account and customer service requests
• To send transactional emails and important updates
• To personalize your shopping experience
• To improve website performance, security, and functionality
• To send marketing communications, with your explicit consent
• To comply with legal obligations and prevent fraud

4. Legal Basis for Processing
We process your data using the following lawful bases under the GDPR:

• Contract performance (order processing, account management)
• Legitimate interest (service improvement, security)
• Consent (marketing emails, cookies)
• Legal obligation (tax and accounting requirements)

5. Cookies and Tracking Technologies
We use cookies to enhance usability, analyze traffic, and personalize content. Non-essential cookies are only activated when you provide consent. You may manage preferences through our Cookie Banner or your browser settings.

6. Sharing Your Information
We do not sell your data.
We may share your information with:

• Payment processors (Stripe, PayPal)
• Shipping and logistics partners
• IT and hosting providers
• Analytics and marketing tools
  All partners are GDPR-compliant and process data only as instructed by us.

7. International Transfers
If personal data is transferred outside the EU/EEA, we implement appropriate safeguards such as Standard Contractual Clauses or transfers to certified organizations.

8. Data Retention
We retain personal data only as long as necessary:

• Order and billing data: 6–10 years (legal requirement)
• Account data: until account deletion
• Marketing data: until consent is withdrawn
• Cookies: according to their defined expiration period

9. Your Rights Under GDPR
You have the right to:

• Access your personal data
• Rectify inaccuracies
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to certain processing activities
• Port your data to another provider
• Withdraw consent at any time
  Requests can be made by contacting support@pawnest.com.

10. Data Security
We take appropriate technical and organizational measures to protect your information, including encryption, secure servers, access control, and continuous security monitoring.

11. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from minors.

12. Changes to This Policy
We may update this Privacy Policy when necessary. The latest version will always be available on this page, with a revised “Last Updated” date.

13. Contact Information
For questions about this Privacy Policy or your data rights, contact us at:
support@pawnest.com